Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

  • Where do you ship? We offer worldwide shipping via premium carriers such as UPS, DHL, or FedEx, depending on the destination.

  • Do you ship to P.O. Boxes? No, a physical street address is strictly required for all deliveries to ensure your artwork is handed over safely.

  • How long will it take to receive my order? Each piece is custom-framed to order by WhiteWall in Germany. Please allow 5–7 business days for production, followed by 3–7 business days for transit within Europe. International shipping outside of Europe may take up to 10 business days.

Customs, Duties & Taxes

  • Will I have to pay import fees?

    • EU Customers: As our lab is located in Germany, orders shipped within the European Union are not subject to customs duties.

    • International Customers (Switzerland, UK, USA, etc.): The recipient is responsible for any local VAT, customs duties, or import fees. These are not included in the purchase price.

  • How are these fees handled? Orders outside the EU are shipped DDU (Delivered Duty Unpaid). The shipping carrier will contact you directly to collect any applicable taxes or duties before or at the time of delivery.

  • Are there additional processing fees? Please be aware that carriers (like UPS or DHL) may apply a small administrative or brokerage fee for handling customs clearance in non-EU countries.

Art & Exclusivity

  • Are these prints limited? Yes. To preserve the value of your investment, every photograph is part of an ultra-limited edition of only 10 to 50 copies worldwide. Once the last print is sold, the edition is closed forever.

  • What materials do you use? We partner with WhiteWall, winner of multiple TIPA Awards for the world's best photo lab. We use museum-grade Hahnemühle Fine Art papers, gallery-standard UV-protective glass, and handcrafted solid wood frames.

  • Do I get a Certificate of Authenticity? Absolutely. Every limited edition print comes with a signed and numbered Certificate of Authenticity to guarantee its provenance. Please note that the Certificate of authenticity will be send separately.